1. Our Commitment
At VIONEX TV, we are committed to providing a high-quality IPTV experience. We want to make sure every customer is satisfied with our service.
2. Free Trial
We strongly encourage all new customers to take advantage of our free trial before purchasing any subscription plan. This allows you to test our service, channel quality, and compatibility with your device at no cost.
3. Refund Eligibility
We offer a refund only within the first 7 days after purchase, under the following conditions:
 The service is completely inaccessible due to a technical issue on our end
 The refund request is made within 7 days of purchase
 You have not exceeded 20% usage of your subscription period
4. Non-Refundable Cases
We do not offer refunds in the following situations:
 The request is made after 7 days from the purchase date
 You changed your mind after purchase
 Your device is not compatible with IPTV services
 Issues caused by your internet connection or ISP
 You forgot to cancel before renewal
 The subscription has been partially or fully used
5. How to Request a Refund
To submit a refund request, please contact us via WhatsApp and provide the following:
 Your phone number
 Your email address
 A screenshot of the WhatsApp message where you received your login credentials
 Refund requests without these 3 elements will not be processed.
We will review your request and respond within 48 hours.
6. Chargebacks
We kindly ask customers to contact us before initiating a chargeback with their bank. Unauthorized chargebacks may result in permanent account suspension.
7. Changes to This Policy
VIONEX TV reserves the right to update this Refund Policy at any time. Changes will be posted on this page with the updated date.